Refund policy

Refund Policy

At Orchid Art & Craft, we want you to be completely satisfied with your product purchase. If for any reason you are not happy with your order, we offer a simple 7-day return policy. Please review the guidelines below:

Eligibility for Returns:

  • Returns are accepted within 7 days from the date of delivery.
  • The product must be unused, unworn, and in original condition, with all original tags, packaging, and accessories included.
  • The product should not show any signs of damage, wear, or misuse.

Non-Returnable Items:

  • Customized or personalized products (e.g., Quilts, Dohars, etc.).
  • Items marked as “Final Sale” or “Non-Returnable” at checkout.

How to Return:

  1. Contact Us: Reach out to our customer service team at info@oacpens.com within 7 days of receiving your order. Please provide your order number and reason for return.

  2. Return Authorization: We will send you return instructions and a return authorization.

  3. Ship the Item: Return shipping costs are the responsibility of the customer unless the item is defective or damaged. We recommend using a trackable shipping service.

Refunds & Exchanges:

  • Refunds: After we receive the returned item, we will inspect it, and a refund will be credited within 5–7 business days. Refunds will be issued to the original payment method.
  • Exchanges: If you wish to exchange your product for a different model, we will assist with the exchange process once we receive the returned item within 5-7 days. Any price difference or shipping charges will be applicable.

Defective or Damaged Items:

  • If your products are damaged or defective upon arrival, an unboxing video is mandatory for processing your damage claim. The video should clearly show the condition of the product during unboxing, including the packaging and any visible damage.
  • Claim Timeline: Please submit the unboxing video and your claim within 48 hours of receiving your order to ensure that we can process the return or replacement efficiently.
  • If the item is confirmed to be damaged during shipping, we will cover return shipping costs, and a replacement product will be delivered within 5-6 working days.

Contact Us:

If you have any questions or need assistance with a return, please contact our customer support team at info@oacpens.com. We are here to help!